Phone numbers were illegally ported

Just spoke with an agent. Her name was Myryn

 Finally an agent that is trying to help. Gave me an email address to t mobile fraud because they needed proof that our numbers were actually ours. But still don't have our numbers back and the bad guys just tried to hit another credit card. I don't wish this on my worst enemy.still don't understand why the 2 companies can't see the same thing and lock the number to work this out before more damage is done.

I spoke with a great guy Sean and he gave tips to keep thw accounts secure. He really didnt have information on where we are in the case. That was supposed to be Gabrielles job which we can not get ahold of any more.

We just want our life back

I have been trying to "work with them", can't seem to get any response from anybody. Even though in email and voice-mail I state our work schedule, Gabrielle decided to call while we weren't home and leave another message to call her back, and then not answer again. This is truly shameful.

I hope you and Gabrielle communicate.  

Now I have been told that we have 48 hours(keep in mind it's friday at 530PM) to get a transfer PIN from USmobile or They will have to close the case.

I can't believe a communication's business would have such poor communication skill. On top of that gabriel says phone number ..... is ready to activate to restart the phone. And of course after restarting the phone we still have nothing. So after two plus weeks of trying to get comcast to fix their mistake we still have nothing and have forty eight hours on a weekend to get some kind of pin number or she's going to close the case. Disgusting!!

 It is beyond Words the frustration this has caused for over two weeks. I will continue to file f c c complaints until some kind of resolution.

Hey there, Batmansmith, thanks for reaching out through Xfinity Forums regarding your porting concerns. This is definitely not the customer experience we want you to have, and I would love to take a look at the ticket on our end. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Sorry, but xfinity has had more than enough time to fix their lax security mistake. The last thing I want to do, is deal with someone else that can't do anything. Gabrielle is a part of the XM Executive Resolutions team. She was the one who was supposed to fix the mistake.Being a Postmaster I deal with customer complaints regularly and understand the importance of communication and quick response to find a resolution. Obviously, this is not a part of her resolution playbook. I will reach out to my congressman on Monday, and continue to update the FCC complaint, even if, after doing nothing, Gabrielle closes the case. This woman should not be representing your company.

Thank you for sharing that feedback and if you do change your mind on further assistance with this here with us, our team is here to help, just send us a direct message. We are available every day between 6AM-12AM EST. 

Never heard from Gabrielle again. Finally had to just get new numbers. They were completely useless. They did not get the numbers backs and just dragged it on for 2 weeks. Total incompetence 

@user_88krww​ 

File a FCC complaint. They are forced to respond to it. And you can continue to update the complaint. It's very easy and you can do it on line.

https://consumercomplaints.fcc.gov/hc/en-us

Good luck. Hope you have better luck then we did