Visitor
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2 Messages
Number port stuck for 3 weeks after cancellation — no resolution, disconnected after 1hr hold
I cancelled my Xfinity Mobile service on June 16, 2026, and switched to another carrier the next day. Because my account was already cancelled, my number couldn't automatically port over.
I called Xfinity and was told my number would be held for 30 days, and that Xfinity would open a new account, move my number onto it, then release it for porting — a process that would take up to 7 days.
That was 3 weeks ago. I've called twice since to check status and was told it's "still being worked on" with no explanation. On my third call, I asked to speak with a supervisor or someone familiar with the porting process, waited on hold for about an hour, and was disconnected without resolution.
I'm concerned my number may be released or reassigned before this internal transfer is completed, despite being told it's within the 30-day hold window. Could someone from the team help confirm whether my number has actually been moved to an active account yet, and get this port completed?
Account details available via DM.
XfinityJeff
Official Employee
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1K Messages
14 hours ago
Greetings @user_4iit44, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues with the porting of your number, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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