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user_y20fp9
1st Topic
1st Reply

5 Messages

Wednesday, December 6th, 2023 4:59 AM

Closed

Not able to Call n msg

It's been 2 weeks still I'm not able to call or msg. This is ridiculous. Noone is able to solve the issue than why should I pay to use ur service.

Question

 • 

Updated 

7 months ago

30

1

0

XfinityArmand

Official Employee

 • 

1.6K Messages

7 months ago

Hi there @user_y20fp9!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to express your service concerns.  We are so glad to hear from you and want to help in any way that we can to get this addressed and resolved.  No worries!  You have reached out to the right team, and we are going to get things squared away.  Please feel free to shoot us a private message detailing your issue, and we will get right on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

 

 

4

0

user_y20fp9

5 Messages

I did all this more than 10 times but still, this is not solved. Do you still expect me to pay 1 months charges without using ur service. 

7 months ago

0

user_y20fp9

5 Messages

I never knew you had this kind of bad service. I would have never opted for Xfinity if I knew this earlier. 

7 months ago

0

user_y20fp9

5 Messages

Do you have any solution to provide???

7 months ago

0

XfinityJoe

Official Employee

 • 

399 Messages

Hello @user_y20fp9 Please send us a DM with your full name and address to Xfinity Support. 

 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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