user_14c6b9 Hello and thank you for reaching out via our Xfinity Community Forms. You're in the right place to troubleshoot your voicemail issue. To fix voicemail problems on the new S24 cell phone, follow these steps:
1. Set "Time and Date" to Automatic in Settings. 2. Clear the voicemail app's data. 3. Attempt to log in to the voicemail app up to three times. 4. Uninstall and reinstall the voicemail app.
Please give them a try and let us know the outcome.
I did all of the above steps, but, I am unable to delete the voicemail app because it is the one that came with the phone. Xfinity reps reset voicemail settings twice. Still no luck. When I tru to open voicemail, I get the spinning dots and the message something went wrong...contact customer service
user_r2824c Hey there! Are you still having issues? Our team us here happy to work with you and help if so.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
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1.5K Messages
4 months ago
1. Set "Time and Date" to Automatic in Settings.
2. Clear the voicemail app's data.
3. Attempt to log in to the voicemail app up to three times.
4. Uninstall and reinstall the voicemail app.
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user_r2824c
3 Messages
2 months ago
Same! I have a new S24, visual voicemail not working. Was this ever fixed?
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