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Tek
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Problem Solver

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919 Messages

Tuesday, March 4th, 2025 11:13 PM

No Voicemail Notification on Xfinity Mobile

My phone is an Google Pixel 7 and I do not use Visual Voicemail. However, my phone has stopped receiving standard voicemail notifications from Xfinity Mobile. 

Is there a recommended fix for this? As it appears the Xfinity Mobile Voicemail service is not sending the notifications to my phone. 

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Updated 

2 months ago

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XfinityShawn

Official Employee

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1.4K Messages

2 months ago

@Tek Have you checked your phone settings to make sure nothing has changed? 

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Tek

Problem Solver

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919 Messages

@XfinityShawn​ I contacted support and they were unable to resolve anything after an hour of work. Nothing has changed on my phone. 

I think the issue is that I do not use Visual Voicemail and it appears that Xfinity Mobile does not send notifications if you don't.  If I enable and test visual voicemail I do get notifications. Andorid only supports one Visual Voice Mail Box and I have to use Visual VM for my work voicemail. 

Referencing back to an older post, but also on a Google phone, they stated something needs to be changed by support?

However, I mentioned this to support and they did not provide any insight. All they did is reset my VM Pin and verify my IMEI. All made no difference in the notifications. 

‎No notification of voicemails | Xfinity Community Forum

(edited)

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2 months ago

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XfinityShawn

Official Employee

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1.4K Messages

@Tek I appreciate that information. That sounds like that's Xfinity Mobile's way with notifications, and visual voicemail. That sounds like that's an option that can't be changed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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