Visitor

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2 Messages

Tuesday, June 23rd, 2026 1:53 AM

No cellular data when not connected to wifi

My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored. 

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Official Employee

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4.1K Messages

10 hours ago

Hey there, @user_th05kg, thanks for reaching out through Xfinity Forums regarding the issues with your cellular data. We would be happy to help with troubleshooting. Have you tried any troubleshooting already? Are you still having the same issue?

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