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user_th05kg
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4 Messages

Tuesday, June 23rd, 2026 1:53 AM

No cellular data when not connected to wifi

My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored. 

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1 month ago

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XfinityJeniece

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4.2K Messages

1 month ago

Hey there, @user_th05kg, thanks for reaching out through Xfinity Forums regarding the issues with your cellular data. We would be happy to help with troubleshooting. Have you tried any troubleshooting already? Are you still having the same issue?

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user_th05kg

Visitor

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4 Messages

Yes I’ve tried everything to troubleshoot and also went to an xfinity store for help. All they were able to tell me was that it should be working…ya but it isn’t. 

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1 month ago

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XfinityRay

Official Employee

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4.1K Messages

We will get this figured out. Did you have no problems with the service at that same location before the storms? What troubleshooting steps have you tried so far like restarting the device or resetting the network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_th05kg

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I don't remember if we did. I do know my daughter is unable to use the internet at all if she is not on wi-fi no matter the location. So far we have restarted our phones multiple times and reset the network. An Xfinity Mobile employee looked at our phones to verify everything was setup correctly too. 

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1 month ago

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XfinityDena

Official Employee

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4.5K Messages

Have you tried to turn off Wi-Fi Calling in your iPhone settings? This forces your phone to prioritize cellular networks for calls when a mobile signal is available @user_th05kg

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_th05kg

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Yes, WiFi calling has been off but I’m not sure what that would have to do with the issue I’m having. We have no internet on our phones if we aren’t on wifi

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1 month ago

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