New Poster
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9 Messages
Network not registered or cannot connect to the network
Samsung Galaxy 15a 5g. Ordered on the 20th of February activated on the 24th.I ordered one for me and one for my husband. I continuously get the error not registered to the network or cannot connect to the internet with the secondary message emergency calls only. On February 27th I went to the store and they put a new sim in it. Still having the problem. Whenever I reach out to xfinity they want to trouble shoot. I visited the store on the 11th of March the store finally said we've done all we can. File a claim with Assurant. After today trying to make a call and getting not registered to a network. Emergency calls only. Restarting my phone is the only way to fix it I reached the breaking point. I tried to file a claim. My problem does not qualify for a claim and I was told to call Xfinity mobile. At my wit's end I reached out to xfinity. I was on the phone for an hour. The rep talked to her supervisor and told me they were going to replace it and I would get a confirmation email within 2-3 hours. I never received an email. Call back to xfinity and on the phone for 3 hours!! I guess I was lied to because no record of replacement phone. The rep filed an escalation ticket (yes I have a ticket number). He says it will be resolved in 24 hours. Do I believe that? NO!! The rep felt so bad for my experience with xfinity that he gave me a $60 credit. My husband has no issues with his phone. Only I have the problem. My phone is 22 days old! I need help!! Like NOW
DreamSayerZ
Problem Solver
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840 Messages
4 months ago
@TraciV Have you tried contacting your previous provider to confirm the porting process completed successfully for your number? If not already. try the following;
Toggle On and Off Airplane Mode
Restart Your Phone
Update the Phone's Software
Manually Select Your Carrier
Change the Preferred Network Type
Reset the Network Settings
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XfinityMartyR
Official Employee
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2.3K Messages
4 months ago
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xm95050
Frequent Visitor
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11 Messages
3 months ago
I have same problem A15 5G. I had Moto G 5G and got Samsung for my wife since it has better specs. No use working / w Xfinity.
It has to do with their software/hardware glitchy (ie intermittent bug) wrt Samsung and XM
They have not fixed it for a year and will not fix it. If one is lucky a future Samsung phone may not have this problem.
Usually turning Airplane mode ON wait for a few secs, turning it off does the trick. But then spontaneeously the problem may re-appear. So in case of Emergency one is stuck.
Almost every other day I am running into this problem. Incoming calls go straigt to voicemail without ringing and outgoing calls fail in this way. Avoid Samsung on Xfinity Mobile.
This problem has nothing to do with porting.
I was an existing XM customer and upgraded to Samsung A15G from a Moto Phone
IF you want low cost and no issues, go with Moto (and accept less fancy / feature phone)
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user_ev56g1
Visitor
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3 Messages
14 days ago
I have this same issue. I can use my xfinity wifi at home, but NOT ANY WIFI HOTSPOTS outside of home. I can use Starbucks or my local library BUT NOT ANY PUBLIC XFINITY HOTSPOTS. I've been a customer for 6 years or so. It started last Friday just after SAMSUNG did an OS update. I thought it might have been that. But it seems like this problem of "You can only do emergency calls. You're not on a registered network." is only affecting Samsung phones. Any ideas? I'm at the point of contacting my state PUBLIC UTILITIES COMMISSION (CALIFORNIA) and filing an FCC complaint as well. Thx for any help.
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