Visitor
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1 Message
My Mobile Service has been cancelled without my permisson
I have just recently switched carriers from Spectrum to Xfinity. I have not even had the service 2 days before my phone service has been cancelled. I am furious. My beloved phone number that I have held for over 20 years is now lost. This is completely unacceptable.
XfinityJoe
Official Employee
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1.3K Messages
4 hours ago
Good morning @user_i5tf8v that sounds really frustrating, we would love to look into this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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