My email won’t update.

Hello, @user_mket9s! It sounds like your mail client and our servers have stopped speaking the same language. This "Incorrect Password" loop is a common hiccup with IMAP accounts, often triggered by a security update or a sync error rather than an actual wrong password. Here is a step-by-step guide to getting your inbox back in sync:

1. The "Webmail" Litmus Test
Before troubleshooting the app, confirm your credentials are valid.

- Go to our website and log in to your email through a browser.

- If it works: Your password is correct, and the issue is with your device settings.

- If it fails: You’ll need to reset your password on our site before proceeding.

2. Enable "Third-Party Access" (Crucial)
We have a security setting that occasionally toggles off, blocking apps like Outlook, Apple Mail, or Gmail from connecting.

- Log into your email on the website.

- Click the Gear icon (Settings) and select Check Email.

- Go to Security.

- Ensure the box for "Third Party Access Security" is checked. If it’s unchecked, your mail app will never be able to "see" the server, even with the right password.

3. Verify IMAP Server Settings
If Third-Party Access is on, and you're still stuck, your app might have "stale" server data. Check these manual settings in your mail app:

Setting: Incoming Server | Value: imap.comcast.net

Setting: Port | Value: 993

Setting: SSL/TLS | Value: On / Checked

Setting: Outgoing Server | Value: smtp.comcast.net

Setting: Port | Value: 465 (or 587)

Setting: Authentication | Value: Same as Incoming / Required

4. The "Fresh Start" Method
If the settings look right but the error persists, the local account cache might be corrupted.

- Remove the Comcast account from your mail app entirely.

- Restart your device.

- Add the account back as a "new" account. Often, the app will automatically pull the correct modern configurations during a fresh setup.

Please let me know if this helps! Our team remains here to do whatever we can and help you figure things out :)