27 Messages
Mobile redirect problem
Have several odd redirects that I get on my mobile, using Chrome browser. Most antivirus software I tried finds nothing, no new programs added. Contacted support and they directed me to buy an xfi router. My mobile internet has nothing to do with my home internet, I questioned recent Verizon issuesd, she told me xfinity mobile uses xfinity cell towers so those support staff have no clue. Need higher tier support.
XfinityKatie
Official Employee
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744 Messages
4 months ago
Hello @user_b0ns5o we definitley want to ensure you are supported on this. Our team here has very limited support when it comes to Xfinity Mobile concerns, but can try to do all we can to help! I can see that you have already sent our team a direct message on this as well. So, we will be replying to you there!
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum or Xfinity Support is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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user_b0ns5o
27 Messages
4 months ago
I sent a message to support, not directly to an employee and as you can see by my prior messages to support they encouraged me to reply direct as I was working with corporate to fix my phones
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user_b0ns5o
27 Messages
4 months ago
Your support operators suggested I message support directly as a forum post might be delayed and they weren't sure how to help, they weren't even aware that xfinity uses Verizon towers. My company questioned that the redirects have been happening since a storm outage last month, Internet and Verizon towers both went down.
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