Visitor
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1 Message
MMS not working on iPhone
Ever since I ported to xfinity and got the iPhone 14 Pro Max, I’ve been unable to send mms it always fails n says not delivered. I’ve done every possible troubleshooting steps, factory reset,reset network settings,turned off iMessage and turned back on, turned off mms and back on, hard reset my phone and everytime I call xfinity they do the same troubleshooting steps over and over the. Say they are escalating to tier 3 putting in tickets, provisioning stuff and to allow a few hours and it should work well that’s obviously a lie this has been going on over a year also have spoke to apple support multiple times and they just keep referring me back to my carrier. Anyone have this issue and get it figured out? By the way it’s an ESIM
XfinityVianney
Official Employee
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1.7K Messages
3 months ago
Thank you for reaching out and sharing your experience. I can imagine how frustrating it must be to face these persistent issues with your MMS not working on your iPhone 14 Pro Max, especially after trying multiple troubleshooting steps.
Firstly, I want to apologize for the inconvenience and the time you’ve spent trying to resolve this. Your satisfaction is important to us, and I’m committed to helping you find a solution.
Given the steps you've already taken, it’s clear that a deeper investigation is needed. Here’s what we’ll do:
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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