Visitor
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Issue with unlocking phone [Edited]
I have a galaxy s10 that I've purchased with Xfinity November of 2019 I've been trying to unlock multiple times. It obviously wasn't automatically unlocked 48 hours after being paid off since that was many years ago. They tell me the first couple times I've chatted with them it will unlock in 2 days. NOPE. then oh it's unlocked. NOPE. Then they said I didn't purchase with them. Yes I did. I looked it up. WHY can't you just email me an unlock network code.
After seeing so many people with the same issues with this seems like a scam. It shouldn't be so difficult.
[Title Edited: "Inflammatory"]
XfinityJanelle
Official Employee
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2.2K Messages
5 hours ago
Hey @user_u0axmd , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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