iPhone have 2 numbers linked

user_aosv6q Hi there! Thanks for using our Forums and for taking the time out of your day to write us about your Xfinity Mobiles issues. Our team is here to work with you and help if you still need assistance. If so send us a DM with your name and address so we can dig into the account. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514