Visitor
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1 Message
International roaming not working
I am currently in Bergen Norway. My international roaming was working until today when it completely stopped receiving a signal except for a brief period this afternoon when it worked again. I am in the city center of Bergen, the 2nd most populous city of Norway, and it was working well in Bergen before and now it can only do emergency calls. Xfinity assistant is unable to help.
XfinityCliff
Official Employee
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541 Messages
1 month ago
Hello @user_vf0z28, and thank you for reaching out on our Xfinity Community forums!
I can understand how frustrating it must be to have your international roaming suddenly stop working, especially while traveling, and after it had been working properly earlier in your trip. Being in a major city like Bergen and only being able to make emergency calls can certainly be concerning.
To help troubleshoot this issue, please review the following support articles, which outline common causes and solutions for international roaming connectivity problems:
- Manage International Settings
- Traveling Internationally: Roaming Support
These resources will walk you through verifying your device settings, roaming options, and other steps that may help restore service.
If you've reviewed these articles and continue to experience difficulties, please let us know. We'll be happy to further assist you and explore additional troubleshooting options to help get your service working again.
Safe travels, and we look forward to helping you get connected.
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