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user_l44d1e
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3 Messages

Sunday, April 5th, 2026 12:10 AM

Intermittent SOS‑Only Drops on iPhone 16 Pro (Xfinity Mobile)

Hi, I’m having an issue with my iPhone 16 Pro on Xfinity Mobile where the phone randomly goes into SOS‑only for 10–30 seconds, then recovers on its own. This happens everywhere, not just in one location.

Signal strength is fine, and the phone never shows “No Service” — only SOS, which means it’s still attached to the Verizon network but losing IMS/VoLTE registration.

I’ve already confirmed:

• 5G Auto is enabled
• No VPN or security apps
• No carrier settings update available
• Issue happens across multiple locations


Since this is a global IMS/VoLTE attach issue, can you please help with a full backend eSIM/IMS reprovisioning?
(Not just removing/re‑adding the eSIM on the phone — I need the backend profile deleted and a new one generated.)

Thank you.

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2 days ago

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XfinityCliff

Official Employee

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119 Messages

2 days ago

Hello @user_l44d1e and thank you for reaching out on our Xfinity Community forums. 😀

So we can assist you further please send us a direct message including your full name and service address. 

Once we get your account verified we can proceed from there.  I am including some handy instructions below for sending direct messages. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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