i changed my the password on my account and now i can't get emails

I'm having the same issue because my account was hacked and I had to change my password. Now won't verify name or password. I can access via your web site but not my mac email. was working fine until i had to change password. Xfinity compromised our phone number and my email account. 

This does not resolve the issue. 

Hi @user_ldpzav,

Sometimes our browsers can autofill passwords which can lead to that old password being entered. Have you utilized to the "eye" icon in the password text box after entering in your password to confirm that you entered the new password? 

I also cannot change the password for one of my Comcast.net email accounts. I was notified the email address appeared on the dark web and was informed I need to change the password on the email and all accounts that utilize this email address. When I click on the eye symbol, Xfinity won't show the password it saved. When I try to change it, only the incoming mail password can be filled in map, not the outgoing mail password and ultimately, it does not seem to save the changed password at all. The chatbot was a complete waste of time. Isn't there anyone to help without going into a store? I cannot tell you how many times I have had to go into the store to resolve a problem. SOOOO frustrating!