Visitor

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2 Messages

Tuesday, March 3rd, 2026 7:29 AM

Help with Comcast.net email using Outlook on iPhone

I have three Comcast.net accounts. My email works perfectly when using my  Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I have deleted and reinstalled Outlook as well as my Comcast email accounts multiple times. I have checked and rechecked my Outlook settings - ports, security settings, password. I have made the proper security settings on my Xfinity email page. Any idea what what I’m missing. 

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Official Employee

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2.8K Messages

8 hours ago

 

user_byiqzf Hi there! Thanks for using our Forums and our team is here to work with you on these email issues on your apple devices. Is this still an ongoing issue? If so let us know so we can jump into troubleshooting. 

 

Visitor

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2 Messages

46 minutes ago

Xfinity told me if my email works on their site they can not help me on my iOS devices. Microsoft tells me there is a known issue for IMAP accounts and a fix will be deployed with one of the next app updates.

Official Employee

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2.8K Messages

Thanks for the response and update! Have you made sure your Apple device is up to date with the latest software? We are here to help you explore all your options to get this working. 

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