Visitor
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2 Messages
eSIM help!
I have been trying to get my husband's iPhone eSIM fixed for a week. He got the SOS suddenly last week, so I logged on for support through the chat to troubleshoot it. The online representative told me to delete the eSIM and that appears to have been the worst idea because now, after entering the store and calling 3 separate times, no one has been able to help us fix it. I keep getting linked to the QR codes on the support articles or entering the manual URL but nothing is working. I called this morning and was connected with an agent in Egypt. He said he was having technical difficulties and would "call back in an hour" but it's been 3 hours. How can I get connected with someone who can actually fix this? my husband has been without a phone for a week - so frustrating.
XfinityJustinC
Official Employee
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1.8K Messages
24 days ago
Hello, @user_CT77 thank you for reaching out over Xfinity Forums. With being new to the platform I understand if you're not familiar with the forum process, with this being a community gathering place there may be a delay before you hear from an employee. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you did send the direct message, I'll follow up with you there to continue with the Xfinity Mobile concern.
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