Esim failing in the south west washington state area

Esims have been failing for lots of south west washington state customers and possible more areas as well. i personally havent had service for the past 5 days and they havent been able to fix it. now theyre holding my number hostage and wont give me a transfer pin so i can change carriers because theyre having issues with their network. only option theyve given me is to have the transfer pin sent by text to my , maybe you can guess it, my none working [Edited: "Profanity"] phone number. gee thanks xfinity. theyve given me no other option and their customer service is horrible and a total waste of time A HUGE WASTE OF TIME. HOURS AND DAYS THAT ILL NEVER GET BACK