Visitor
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3 Messages
Direct message
Unburied cable and unfilled holes across the back of my property. The holes fill up with water and promote the growth of mosquitoes. No one can mow where the cable is laying on the ground. This was not even my project—I did not ask for the cable. I can’t reach anyone by phone.
XfinityNatalie
Official Employee
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434 Messages
1 month ago
Hey there, user_9mwp8q! Thanks for reaching out to us with your unburied cable line concerns. As a homeowner myself, I understand the importance of ensuring your backyard is intact. Not to worry! You have reached the right team to help you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_9mwp8q
Visitor
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3 Messages
24 days ago
Problem has not been fixed.
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user_9mwp8q
Visitor
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3 Messages
24 days ago
The problem has not been fixed.
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