Visitor
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2 Messages
device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted with my services and behavior of the representatives that I have spoken to. I've had no other choice but to raise my complaints to FCC - as I have been threatened at work for not being able to use my number to speak to my clients. I am missing work. I have also been informed that I missed an important call from my doctor and I do not have another number to use. This has been a nightmare. I am looking for help on how to get my device activated as soon as possible.
XfinityJanelle
Official Employee
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2K Messages
11 hours ago
Hey @user_6akx0o , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity Mobile service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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