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user_2ssvkz
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Conversationalist

Visitor

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16 Messages

Monday, October 13th, 2025 1:26 PM

Customer service is awful

I need a resolution. This is all you guys's end. I have been nothing but honest and honorable on my side of the deal. I've done everything that you've asked me to do except pay for a phone that y'all have and I have had no one help me. It's been 5 days and I have not talked to a human being and I'm still without a phone and I'm still without a resolution

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Updated 

1 month ago

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XfinityArmand

Official Employee

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2.4K Messages

1 month ago

Hi there @user_2ssvkz!  Thanks so much for taking the time to reach out to Xfinity Support.  We're glad to hear from you and want to assist in any way that we can to get things taken care of for you.  We truly appreciate you taking the time to create multiple public posts and want to help.  When you're ready, please feel free to shoot us a DM with your details, and we will get right on this for you.  

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user_2ssvkz

Visitor

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16 Messages

I've shot so many DMS to your whatevers and I still have had no resolution. I've been on the phone with you people all day. Well not on the phone. I've been on the phone staring at it because I don't have a phone because you guys shut it off but I've been staring at the message board because I talked to some guy named Benjamin and then he said he was going to shift me over to mobile because he was only cable Jesus and then guess what here I am back on forum so

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1 month ago

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XfinityArmand

Official Employee

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2.4K Messages

We fully understand your frustration @user_2ssvkz.  We are glad to take a look at things and work towards a resolution for you.  I am not showing any messages received on our end from you.  If you were reaching out on a different platform other than our Community Forums, we wouldn't see that seeing as we are a totally different department.  So, whenever you're ready to get things moving, our DMs are open. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_2ssvkz

Visitor

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16 Messages

1 month ago

No my question wasn't answered and you literally just [Edited: "Language"] over my entire account now it's not just mobile!!! What is wrong with you people!!!!

(edited)

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XfinityRichard

Official Employee

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2.7K Messages

I do apologize, @user_2ssvkz we can most definitely assist you further and if need be get your concerns escalated. Can you please DM me your full first and last name along with your full service address so that we can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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