Comcast to Yahoo Migration. Verification problem

Need help with sign in problem involving my Comcast email after it's migrated to Yahoo.

My @comcast.net email account has already been migrated to Yahoo. During the process, Yahoo required me to change PW & i successfully created a new one. The problem is what happened after I enter the PW:

1. I entered my new PW and Yahoo display 'Yahoo needs to verify you'

2. I do not given a clear option showing how to complete the verification.

3. I do not receive a verification code by text to my phone.

4. If Yahoo attempts to send a verification email to my Comcast mailbox, that's not possible because I can't access the mail box the first place.

5. I have already tried to get help from Xfinity & Yahoo, but being referred back & forth. Xfinity say because the account has been migrated, I need to contact Yahoo. Yahoo required verification step that I cannot complete.

6. This is not simply a PW reset problem. I can enter the new PW that was established during migration. The problem is the verification step that occurs after the PW entered.

7. I am asking for help from an Official Xfinity Employee or someone with technical knowledge of the Comcast to Yahoo migration & authentication process.

8. Could someone please investigate whether there is a problem with migration, the recovery/verification information associated with the account.

9. If account-specific information is needed, I am happy to provide it thru a private Direct Message after an Official Xfinity Employee request it.

I would appreciate very much if I would hear from the Official Xfinity Employee or anyone who had the sane problem & were able to solve it. Thank you!

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XfinityJon

Official Employee

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1.9K Messages

25 days ago

Good afternoon user_rjwnn2 for the verification is it requiring you to do this? Typically, with the migration it will have you enter the new password for Yahoo and then allow you to move forward with accessing your email.

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user_rjwnn2

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2 Messages

@XfinityJon

Thank you for your reply. As I stated, the new PW was accepted(I supposed as it didn't say incorrect PW). Right after the PW, next page came up & said 'Yahoo needs to verify you'. There's a line underneath for me to input SOMETHING, but there's no indication 'verify by what. No code sent to my phone..NOTHING! That's where I got stuck & couldn't move forward! Please advice!

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20 days ago

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XfinityCliff

Official Employee

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742 Messages

@user_rjwnn2, what you're seeing is Yahoo's account verification process. Since the new password was accepted, it sounds like the password itself isn't the problem. Yahoo is likely trying to confirm that you're the account owner before allowing the sign-in to continue.

Normally, Yahoo will ask for a verification code sent to a recovery phone number or email address associated with the account. If you're seeing a field to enter information, but Yahoo isn't clearly telling you what information it's looking for, the verification page may not be loading correctly, or Yahoo may be expecting information from a recovery method linked to the account.

Take a close look at the page for links such as "Try another way," "Need more options?" or similar recovery prompts. Those often provide additional verification methods. If you can share the exact wording that appears below "Yahoo needs to verify you" (excluding any personal information), that would help identify what Yahoo is requesting.

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18 days ago

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user_rjwnn2

Comcast to Yahoo Migration. Verification problem

XfinityJon

user_rjwnn2

XfinityCliff

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