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1 Message

09/12/2026 6:05 PM

Comcast to Yahoo Migration. Verification problem

Need help with sign in problem involving my Comcast email after it's migrated to Yahoo.

My @comcast.net email account has already been migrated to Yahoo. During the process, Yahoo required me to change PW & i successfully created a new one. The problem is what happened after I enter the PW:

1. I entered my new PW and Yahoo display 'Yahoo needs to verify you'

2. I do not given a clear option showing how to complete the verification. 

3. I do not receive a verification code by text to my phone.

4. If Yahoo attempts to send a verification email to my Comcast mailbox, that's not possible because I can't access the mail box the first place.

5. I have already tried to get help from Xfinity & Yahoo, but being referred back & forth. Xfinity say because the account has been migrated, I need to contact Yahoo. Yahoo required verification step that I cannot complete.

6. This is not simply a PW reset problem. I can enter the new PW that was established during migration. The problem is the verification step that occurs after the PW entered.

7. I am asking for help from an Official Xfinity Employee or someone with technical knowledge of the Comcast to Yahoo migration & authentication  process.

8. Could someone please investigate whether there is a problem with migration, the recovery/verification information associated with the account.

9. If account-specific information is needed, I am happy to provide it thru a private Direct Message after an Official Xfinity Employee request it.

I would appreciate very much if I would hear from the Official Xfinity Employee or anyone who had the sane problem & were able to solve it. Thank you!

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Official Employee

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1.7K Messages

6 hours ago

Good afternoon user_rjwnn2 for the verification is it requiring you to do this? Typically, with the migration it will have you enter the new password for Yahoo and then allow you to move forward with accessing your email. 

 

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