Contributor
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24 Messages
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end. Bank says the issue is not on their end (which did work until recently). I don't know what else I can check? Any suggestions would be appreciated!
XfinityAirelle
Official Employee
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3.2K Messages
7 hours ago
Hi there! Thanks for reaching out, we know how important those bank messages are, especially for verification codes.
Since voice calls are coming through but texts aren’t, and you’ve already confirmed with the bank that everything looks good on their end, this usually points to something on the device or network side filtering those messages.
A couple of things to check:
First, make sure short code messages aren’t being blocked. Bank texts often come from short 5–6 digit numbers, and sometimes those can get filtered. Check your blocked numbers and also any “spam” or “junk” message folders on your phone.
If you’re using an iPhone, take a look at Settings > Messages and make sure “Filter Unknown Senders” is turned off, or check the Unknown Senders tab to see if the messages are landing there. On Android, check your messaging app’s spam settings or blocked list.
Also, if you have any third-party apps for call/text filtering or security, those can sometimes block verification texts without making it obvious.
Another quick step is to reset your network settings on the phone. That can help clear out any carrier-related messaging issues.
If everything checks out, and you’re still not receiving them, we’d want to take a closer look at your line to make sure there aren’t any messaging blocks or provisioning issues on the account.
Let us know what device you’re using, and we’ll keep digging with you, we’ve got you on this.
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