Can't access home network wifi with Pixel 4a5G

1. A few things I might suggest is checking to make sure the password is correctly letter-cased (using correct capital/lower case letters) through the Xfinity App specifically, rebooting your device, and power cycling the modem by disconnecting and reconnecting the power supply. 

2. Yes, Xfinity Wifi Hotspots are indeed free for Xfinity Internet customers! When you're taken to the sign-in screen after connecting to one of our hotspots, please make sure your selecting "Sign in to connect" next to the section that asks "Already an Xfinity Customer?"
This same sign-in screen also displays an option further down to sign up for the NOW WiFi Pass which is a paid service for non-Xfinity customers, and uses a button stating "Get connected". If this is what was selected, it may be where you saw a charge mentioned.

3. I apologize for any issues you had while reaching out to our tech support teams! Can you provide some more details about what occurred? We can absolutely take feedback about your experience.

Thank you for providing that additional information. We understand how important it is to stay connected, and we appreciate your patience. Public and private WiFi Hotspots are subject to availability, and there may be periods when access is limited or unavailable for extended periods.

When it comes to your own home network and internet connection, we can absolutely provide troubleshooting and see what we can do to get you online if you have any issues.

1. When I subscribed to your services I signed a contract. That contract commits me to pay a certain amount for a certain availability of the services. I cannot decide that I will pay less because "right now I do not have enough money". Neither can Xfinity reduce the services because "availability".

2. To this point all I had is a 1/2hour wait on the line for troubleshooting, got a clueless support person who knew less than I (probably outside the US) and after about 20minutes of wasting my time, hang up on me.

So, with all due respect, a promise of troubleshooting at this point does not inspire confidence. 

@sgeneris that would make sense regarding promotions if you had a previous agreement as new promotions have specific requirements to qualify as I've seen the ones online show for new customers. 

I know your time is important so and completely understand if you're reluctant to try some addtional troubleshooting. Our Xfinity App offers great self-help troubleshooting options, and can run the whole home network check under the WiFi > Troubleshooging tab. We also have this helpful troubleshooting check list on the Forum as well: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

@sgeneris for security purposes, until we have authenticated an account our options are very limited on what we're allowed to see on customers account/profiles. If you check either our website, or our broadband facts' page: https://www.xfinity.com/broadband-labels

for promotions. When going to the "pricing and other info" hyperlink" the promotions offers that are currently running through 9/8 have this under the very first sentence: New Xfinity Internet customers. 

We're always looking for ways to improve as a company, so based on your previous interaction feedback could be submitted for additional training. I always like to ensue I'm providing as many options available for customers I work with here on the Forum as other people may search for similar issues and possibly find something that can help. 

@sgeneris I definitely understand where you're coming from. Our billing does have notifications when promotions are set to expire, as we do try to be proactive. 

Our team does have some additional tools to be able to check the area equipment to see if there are any reported issues, open work orders, as well as check upstream/downstream signal levels. Working from home myself, I completely understand the importance of having your home network running properly. If you did want to proceed with troubleshooting, please send the direct message with the requested information my great coworker sent earlier to continue. 

If all other devices in the home are able to connect using that password, the issue would seem to be isolated to the device itself, and the troubleshooting steps shown in the links we provided in our previous comments may hold the solution. That said, we'd be more than happy to take a closer look on our end to make sure nothing appears out of place! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum