Can't access home network wifi with Pixel 4a5G

Hi sgeneris, thanks for taking the time to post here on the community forums!  I'm sorry that you're running into issues connecting you Google Pixel to you WiFi network. The first thing I'd suggest is checking the Xfinity to ensure the password is correct.

You can see your password by performing the following steps in the Xfinity App:

1. Select the WiFi tab, then WiFi details.
2. Select Edit WiFi settings at the bottom.
3. On this screen, you can view or change your WiFi name or WiFi password.
4. Click Save after making any changes.

Only Primary, Manager, and Member Xfinity ID users can access the WiFi tab in the Xfinity app. For more information on the Xfinity app, see Using the Xfinity app.

Please let us know if that helps!

Hi,

1. I have already found the pw. However, when I enter it on the phone authentication attempts fail "Check pw and try again". This, even though my desktop can access wifi using exactly the same pw. I tried forgetting it and re-connecting -- same.

2. Can you pls advise if the Xfinitywifi access is still free, why I could not access it for 2 days, then it notified me of a charge, yet tech support had no clue about all this.

3. What are you going to do about the horrible non-support of your tech support--the ignorance and hanging up on me? Would you stay a customer under these circumstances?

1. I have not tried the gateway yet 0-- it takes time to recover and I need desktop access to the net. The pw is all low case letters and I tried it several times.

2. It's not a sign-in issue. I usually connect to it without signing in, I click on it and I connect. But, to repeat, two days I could not and when it came back

it notified me that there is a $10 charge. It never asked me to sign in -- it knew that I am an Xfinity user. Then all of a sudden a charge -- it does not make

sense.

3. I called support because for 2 days I could not connect to neither Xfinitywifi, nor to the wifi of my home network. The details of what happened are

in my post. Please read it. Then tell me how you can expect to keep customers this way.

May I suggest you check my user background before you make assumptions? I have been a user of both Internet and Mobile by Xfinity for a very long time. I have not heard of any promotion or requirements to qualify and any change in my status requires a notification and explanation, which I have not received.

If troubleshooting is so straightforward via the application, why did not your tech support put me through it? Because he had no idea what he was doing and after about 20mins realized he has no clue and hang up. No matter what happens now this is unacceptable. Creating apps and dumping the work that tech support should do on the user is not acceptable either.

I do not think you understand.

You again place the burden on the customer. I should not have to check anything. If Xfinity provided Xfinitywifi free under my contract (1) if it starts charging, it is a reduction in service (2) at the very least it should notify me, not expect me to check anything to become aware of it.

I very much doubt training will do it. This is not the 1st time I experienced such terrible support -- in fact, each time something happens that require support I dread to call because I know what I can expect. Xfinity has on the one hand introduced so-called AI that is entirely useless to get rid of supporting customers, while not ensuring that if that fails, the human 2nd line support is knowledgeable and professional to pick up. This is the real problem and I doubt it's gonna get resolved any time soon, assurances not withstanding.

Well, if does it should know how to use them and use them. My complaint is it was not and did not. You seem to constantly eschew this and tell me what they should do instead of tackle what they did not do.

Look: 

1. I cannot access the wifi of my home network with my phone even though my desktop does. And I do not want to spend more time with clueless tech support. What are you gonna DO about it, other than telling me what the team has and should do.

2. Why did I receive a notification of charge for Xfinitywifi when I am a Xfinity Internet and Mobile user?

I am not interested in anything else.