Visitor
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22 Messages
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi.
When I try to connect the phone to wifi, it rejects the password and asks to check it again.
I found the pw on the desktop which it successfully uses to access wifi, so why does the phone refuse it?
Does not make sense.
Would appreciate help.
XfinitySean
Official Employee
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922 Messages
15 hours ago
Hi sgeneris, thanks for taking the time to post here on the community forums! I'm sorry that you're running into issues connecting you Google Pixel to you WiFi network. The first thing I'd suggest is checking the Xfinity to ensure the password is correct.
You can see your password by performing the following steps in the Xfinity App:
Only Primary, Manager, and Member Xfinity ID users can access the WiFi tab in the Xfinity app. For more information on the Xfinity app, see Using the Xfinity app.
Please let us know if that helps!
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sgeneris
Visitor
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22 Messages
14 hours ago
Hi,
1. I have already found the pw. However, when I enter it on the phone authentication attempts fail "Check pw and try again". This, even though my desktop can access wifi using exactly the same pw. I tried forgetting it and re-connecting -- same.
2. Can you pls advise if the Xfinitywifi access is still free, why I could not access it for 2 days, then it notified me of a charge, yet tech support had no clue about all this.
3. What are you going to do about the horrible non-support of your tech support--the ignorance and hanging up on me? Would you stay a customer under these circumstances?
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sgeneris
Visitor
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22 Messages
13 hours ago
1. I have not tried the gateway yet 0-- it takes time to recover and I need desktop access to the net. The pw is all low case letters and I tried it several times.
2. It's not a sign-in issue. I usually connect to it without signing in, I click on it and I connect. But, to repeat, two days I could not and when it came back
it notified me that there is a $10 charge. It never asked me to sign in -- it knew that I am an Xfinity user. Then all of a sudden a charge -- it does not make
sense.
3. I called support because for 2 days I could not connect to neither Xfinitywifi, nor to the wifi of my home network. The details of what happened are
in my post. Please read it. Then tell me how you can expect to keep customers this way.
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