Regular Visitor
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9 Messages
cannot connect xfinity hotspots because I have no phone service
At a job site, I have no phone service but Xfinity hotspot is available.
I login with xfinity username/password which works.
Then it wants to do a 2FA but the only options won't work and can't work.
I have no internet and that's why I want to use xfinity hotspot.
Can't 2FA with app because no internet.
Can't 2FA with email because no internet
Can't 2FA with text messaging because no phone service.
After I login to xfinity hotspot with valid username/password, I need enough access to the comcast network to allow at least one of those methods to work.
Otherwise the whole system is useless
XfinityBenny
Official Employee
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967 Messages
1 month ago
@Wcastle Thanks for adding a post. That is a unique situation, cell service or online access is required for authorization to work properly. If authorization is not confirmed, it will not allow a successful login. Make sure you enable your cell service, in order to receive texts, it is required, the details for two step authorizations are listed here https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup.
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Wcastle
Regular Visitor
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9 Messages
1 month ago
Ok...useless when really needed. Gotcha.
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Wcastle
Regular Visitor
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9 Messages
1 month ago
Just to be clear.
I will never accept this as a solution because it's not a solution.
Not even trying to be a solution.
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