cannot call internationally

we just joined xfinity mobile a week and a half ago. after a week of trying to get it fixed with no luck i believe i have come to the end of my patience and the end of xfinity mobile. i told the saleslady that it was essential for the calling to korea when o got the phones. then saturday i was told it was the modem in my internet box that was causing the issue. they transferred me to the internet folks they told me my line had internet problems. i am not doing this game anymore.    thanks for answering  

Hey @user_knfsk0, We appreciate you taking the time to reach out and express your concerns regarding the International Long-Distance calling. With being an active Xfinity Mobile member for only 1.5 weeks, Xfinity Mobile members can only make calls to the U.S., Canada, and Mexico during the first 45 days after activating their service. After this period, they can use their service in over 215 destinations worldwide. As the lines to not meet this criteria, calls would be limited to only the United States, Canada, and Mexico. 

thank you for the information. i sure wish that your support people would have known that. i wish someone could have told me on the front end.

You're most welcome @user_knfsk0. I am glad I was able to help address your concerns. Was there anything more we could assist you with this evening to help make your experience an even better one?