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user_3g9kmw
1st Topic

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1 Message

Monday, June 29th, 2026 4:39 PM

Callouts and receiving calls do not work

Signed on with Xfinity yesterday and I’m wondering why my texting and receiving texts work but I can’t call out or receive calls. Please advise!

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1 month ago

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XfinityBillie

Official Employee

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4.3K Messages

1 month ago

@user_3g9kmw Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are only able to receive texts. Can you please confirm if you have been able to make calls out at all? What troubleshooting steps have you already attempted, such as restarting the device? Also, can you confirm the make/model of the device you are using and if you have working cellular data and how many bars of service you see?

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EG

Expert

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119.9K Messages

1 month ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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lou88888888888888

Visitor

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2 Messages

1 month ago

I have exactly the same problem. I activated my line yesterday and I weren't able to make or receive any call since !

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XfinityGabriel

Official Employee

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3.4K Messages

 

lou88888888888888, Hi there! Thanks for reaching out. Thank you for letting us know, and I'm sorry to hear you're experiencing the same issue. If your line was activated yesterday and you're unable to make or receive calls, we'd like to take a closer look and help get this resolved. Are you still not able to make or recieve any calls at this time?

 

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1 month ago

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lou88888888888888

Visitor

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I finally was able to solve the problem myself. In case it can help anyone : I did two things and I'm not sure which one solve the issue (maybe both). I first deactivated the other SIM card I have in this phone and then I went into the settings of the Call app and updated it. 

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1 month ago

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XfinityJeff

Official Employee

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1.1K Messages

Thank you for sharing what fixed the issue @lou88888888888888 for you so that it can help others having the same issue, we really appreciate it. Let us know if there is anything else we can do for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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