Call guard issues

Hi. I have a plan that gives me access to Xfinity call guard. I used to have access to the app, but now it says I don’t have access to call guard as soon as I open the app. There is no way to work within it, it just gives me that window. I have downloaded and reinstalled, enabled call blocker and notifications and restarted my phone. Any ideas?

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XfinityJeniece

Official Employee

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4.5K Messages

16 days ago

Hey there, @user_lagi5i, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your iGuard issues. Since the app is reporting that you no longer have access, can you let us know if you're experiencing this on cellular data, WiFi, or both? Also, are you signed into the Call Guard app with the same Xfinity Mobile number that includes the Call Guard feature?

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user_5k9qbh

Visitor

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1 Message

11 days ago

I have this same issue. On wifi and on cellular. Reinstalled newest app. Rebooted phone. Checked premium plan.

As soon as you click "get started" it says you are not on an eligible plan. There is no way ro log in!

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XfinityRay

Official Employee

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4.5K Messages

Thanks for reaching out, @user_5k9qbh! We appreciate the steps that you have tried so far. Checking on WiFi and cellular, updating the app, and restarting your device are all perfect steps to take. I know you also checked that you have a compatible device and plan. I will need to access your account to further help from here. We may need to open a ticket to get this fixed. I am going to meet you back in our direct message thread so I can gather your account details.

(edited)

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11 days ago

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user_lagi5i

Call guard issues

XfinityJeniece

user_5k9qbh

XfinityRay

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