Hey there, @midnightsab, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile concerns. Congrats on your new device. I'd be happy to help. When you try to connect, does your phone see your WiFi network name but reject the password, or is the network not showing up at all? Also, are other devices in the home still able to connect successfully? In the meantime, this guide may help with common WiFi connection issues: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
XfinityJeniece
Official Employee
•
4.5K Messages
29 days ago
Hey there, @midnightsab, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile concerns. Congrats on your new device. I'd be happy to help. When you try to connect, does your phone see your WiFi network name but reject the password, or is the network not showing up at all? Also, are other devices in the home still able to connect successfully? In the meantime, this guide may help with common WiFi connection issues: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
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