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Thursday, August 29th, 2024 7:19 PM

Avoid Xfinity Mobile

I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemmenier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified. They then told me the only thing they could do was a payment plan to pay off the 1650. This in turn was only after I was asked to wait for 2 minutes and then put on a 30 minute hold to come back and be told give me a few more minutes and 20 minutes later tell me he understood but i would have to pay. He said we sent you a text at 215 i jist verified that text came 8 hours after the whatsapp call. I don't know about anyone else but I do not have 1650 just to throw away for my mobile provider lieing to me. The coverage going through houston was minimal at best a lot of dead spots. Traveling in the midwest I had no connection on highways and rural areas. The only good thing is it hooks up to any Xfinity network. Half star for the Xfinity network rest 0 starts

Official Employee

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1.7K Messages

3 months ago

user_ntyohg Thank you so much for using our Forums to contact our team. We are sorry to hear about your experiance with our Mobile service and we are happy to work with you to make sure you get the help you need. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

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