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user_ohyze8
1st Topic
1st Reply

4 Messages

Thursday, July 11th, 2024 7:02 PM

77094 No cell service

Website claims there is ample cell service in my area. Total lie. Closest Verizon tower is miles away...false advertising

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Updated 

3 months ago

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XfinityJorge

Official Employee

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1.6K Messages

3 months ago

 

user_ohyze8 Thank you so much for using our Forums and taking the time to contact us. You came to the right place for help and our team is here to see what is going on with your network. Can you please send us a DM if you are still impacted so we can work on this? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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user_ohyze8

4 Messages

Its too hard to contact Xfinity. All of my contact info is already available. It appears T-mobile is more interested in my business

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3 months ago

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user_ohyze8

4 Messages

3 months ago

Its too hard to contact Xfinity. All of my contact info is already available. It appears T-mobile is more interested in my business

1

0

XfinityMarcus

Official Employee

 • 

881 Messages

user_ohyze8 We have sent over the steps needed for you to send us a direct message. Please do so for further assistance with your service concerns, otherwise you should look into connecting with a nearby hotspot to aid in your service. This is one of the great perks of being an Xfinity mobile customer.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_ohyze8

4 Messages

3 months ago

I've sent Dm's...waste of time. Situation is worse now. Even with wifi calling there are parts of my house that get SOS

1

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XfinityVictor

Official Employee

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765 Messages

 

user_ohyze8 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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