How do I set up Shield Select?

Quick answer
What is Shield Select?
Eligibility & equipment
Activation & management
Features in detail
Troubleshooting & common questions

Quick answer: How do I set up Shield Select?

1. Add an Xfinity Internet Package.
2. Add Shield Select and order any additional equipment you may want.
3. Once your internet service is active, and your equipment has arrived, head to the Xfinity app for step-by-step instructions on how to activate equipment, turn on features, and more. You'll see Shield listed under the Home tab.
4. Follow the guided setup for the included indoor camera and door/window sensor, they're designed for easy self-setup right out of the box, with step-by-step installation instructions in the Xfinity app.
5. Manage everything from the Xfinity app. See How can I monitor my cameras, sensors, and smart home devices? below.

Optional professional installation is also available.

What is Shield Select?

If you're seeking an additional layer of protection, Shield Select combines all the benefits of WiFi Shield with integrated hardware and enhanced capabilities. Shield Select includes an indoor camera, door/window sensor, cloud video storage capabilities, and 24/7 urgent response feature.

What you get with Shield SelectWhat you get with Shield Select

• All features of WiFi Shield (CyberSecure, WiFi Motion, Dark Watch, Family Settings, and protection modes)
• 1 indoor camera included
• 1 door/window sensor included
• 24/7 urgent response
• Secure cloud storage for recorded camera footage

Check current Shield Select pricing in the Xfinity app or at xfinity.com.

Eligibility & equipment

Who can get Shield Select?

Shield Select is available to all Xfinity Internet customers, as long as you have a compatible Xfinity Gateway.

What's included in the box?

Each Shield Select order includes a Shield Select setup booklet to support customer activation and onboarding. The service includes 1 indoor camera and 1 door/window sensor.

Activation & management

How do I activate Shield Select after ordering?

Once your internet service is active, head to the Xfinity app for step-by-step instructions on how to activate equipment, turn on features, and more. You'll see Shield listed under the Home tab. The camera and sensor are designed for easy self-setup right out of the box, with step-by-step installation instructions in the Xfinity app. Optional professional installation is also available.

How can I monitor my cameras, sensors, and smart home devices?

You can view Shield Select devices and activity, plus manage your settings all in the Xfinity app. In the app's Home tab, you can view live camera feeds, review recorded footage, check sensor activity, monitor WiFi Motion alerts, and manage your home's modes from anywhere.

Features in detail

Does Shield Select include a camera?

Yes, Shield Select comes with one indoor camera and one door/window sensor. The camera and sensor are designed for easy self-setup right out of the box, with step-by-step installation instructions in the Xfinity app. Optional professional installation is also available.

If Shield Select is canceled before 36 months, you will be charged the remaining balance for the included indoor camera and window/door sensor.

Does the included camera record video footage?

Yes. With Shield Select, the included indoor camera supports 24/7 recording with 7 days of secure cloud storage, so you can review footage anytime within that 7-day window. The camera also features alerts that summarize activity, saving you time looking through video footage. You can view your live feed and recorded clips in the Xfinity app.

Can I add a video doorbell or smart lock to Shield Select?

Yes. Shield Select works with a range of compatible cameras, smart locks, and more from Xfinity and other popular brands — so you can customize your home to your needs. Explore compatible equipment

Does Shield Select include professionally monitored home security?

No, it does not include professionally monitored home security. Shield Select includes 24/7 Urgent Response. This means if something is detected through your connected devices, you'll be notified in the app and you can easily connect with a certified professional with just a tap. Shield Select is designed as an affordable, intuitive alternative to traditional home security — without the complexity and higher cost of a full alarm system. It does not include 24/7 professional monitoring with automated emergency dispatch, which is a feature available in Xfinity Home Security.

Xfinity Home Licenses: AK: 137298; AL: 001484, 001504 Complaints may be directed to the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, (334) 557-0983; AR: 12-030 Regulated by the Department of Arkansas State Police, 1 State Police Plaza Drive Little Rock, Arkansas 72209, (501) 618-8600; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, 2420 Del Paso Road, Suite 270, Sacramento, CA 95834, https://www.bsis.ca.gov; CT: ELC 0198688-L5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406354; IA: C134402, AS-2276; ID: 021932; IL: PACA 127-001503; LA: F1691; MA: SS-003684; MD: 21PLU-SS1128; ME: LM50017723; MI: 3601206217; MN: TS674412; MS: 15018010; MT: PSP-ELS-LIC-29812; NC: 2335-CSA, 3101 Industrial Drive, Suite 104 Raleigh, NC 27609, (919) 788-5320; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NV: 0084470; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OK: AC440704; OR: CCB 192945; RI: 6219; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571 Licensed by the Texas Department of Public Safety Private Security Board, P.O. Box 4087, Austin, TX 78773, (512) 424-7293; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-07676; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211; WY: LV-G-48708. Valid 8/1/26. See www.xfinity.com/home-security for current list.

Troubleshooting & common questions

What if I don't see Shield listed in the Xfinity app?

Once your internet service is active, head to the Xfinity app for step-by-step instructions. You'll see Shield listed under the Home tab. If you don't see it, confirm your Gateway is XB8 or above. If you do not have a compatible Xfinity Gateway one will be provided.

What if I want professional installation instead of self-setup?

Optional professional installation is available for the included camera and door/window sensor with applicable fees.

What if I'm not getting camera or sensor alerts?

You can view Shield Select devices and activity plus manage your settings all in the Xfinity app. In the app's Home tab, view live camera feeds, review recorded footage, check sensor activity, monitor WiFi Motion alerts, and manage your home's modes. You can also use Dark Watch to choose which devices send alerts at night and receive camera and door/window sensor alerts.