3 Messages
Xfinity Voicemail message says "voicemail unavailable."
Our voicemail has worked perfectly fine until today. People hear "this voicemail is unavailable." when they call.
I have tried *99 to set up voicemail and get the same message.
I tried loging in to my account and in the voice area, I cannot see any past voice messages. I get an error message: "An error occurred while procesing this request. Please sign out and try again later."
I checked all settings on our cordless phones and everything is set as it had been.
HELP!!! This needs to be fixed ASAP. After all, we are paying for this service which we cannot even access at this point. It appears to be an xfinity issue.
Thanks in advance.
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_99317c. We appreciate you taking the time to reach our team on Forums. We definitely understand the importance of being able to have access to your voicemail. We appreciate the steps you've attempted to try and resolve the issue. Please send a direct message with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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