Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability

I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating.

Every time I call, I get the same runaround. I'm told AT&T rejected the porting request, that Xfinity is resubmitting it, and that I need to wait another few days. When I call back, the entire cycle starts all over again.

Nobody seems able to explain exactly why the request is being rejected, what is being done to correct the problem, or how this will ever get resolved. Even one of the agents I spoke with acknowledged that the situation does not make sense. 

At this point, I have lost confidence in the porting department's ability to handle this issue. Simply resubmitting the same request and telling me to wait another few days is not a solution.

I would greatly appreciate any assistance in getting in touch with someone at Xfinity who can competently handle this issue, investigate what is going wrong, and take responsibility for getting this number successfully transferred.