Visitor
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1 Message
Xfinity Voice issues after porting landline number from comcast business to xfinity residential account
I am getting the error 'Sorry, but something went wrong. Please contact us to reactivate your service' when accessing connect.xfinity.com/voice. I recently ported this landline number from a Comcast Business account to a new Xfinity Residential account. The phone line works via *99, but this is a database provisioning mismatch. Please have a tier-2 or back-office agent re-provision my Voice service feature profile and link it to my new residential Xfinity ID.
XfinityFrank
Official Employee
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2.7K Messages
1 hour ago
Hi there, @user_g1vigf. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble accessing the Voice portal. We can work with you on this and see what can be done to get it resolved.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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