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Visitor

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4 Messages

Fri, May 27, 2022 4:19 PM

Why do I see charges for voice service in my account?

We get cellular mobile voice and internet from Verizon and subscribe to Xfinity for cable TV and internet in our home and a home WiFi modem.  Infinity MyAccount indicates that we are also receiving voice service from Xfinity.  We don't need voice service from Xfinity, since we have it from Verizon.  Can I reduce the monthly charge from Xfinity by cancelling voice without affecting our cable TV and internet service?

Official Employee

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671 Messages

4 m ago

Hi, @user_ed5de7! Thank you for spending your time today to reach out to XFINITY for help with cancelling voice service and for patiently waiting for a response. We will surely miss your XFINITY voice business. I am someone who is all about reducing costs, so I understand the importance of wanting to see if we can find you a package without affecting the video and internet service. You've reached the perfect place for help. To get started, would you mind sending over a private message with your first/last name and full address? You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer to peer ("private") message.

Visitor

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4 Messages

4 m ago

Someone with Xfinity who I spoke to over the phone after posting that question here told me that voice could be removed from the package but the resultant price would be higher rather than lower(!)  Oy.

(edited)

Official Employee

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304 Messages

Hello William! Pleasure to meet you. Truly appreciate you taking valuable time to reach out and get us in the loop on this billing situation. I want to dive in and check on the package options for the service configuration. Typically our bundle plans offer a greater savings which might the reason but let's find out exactly what is happening. For me to access the full account profile I will just need to send you a quick 6 digit security code via text message. Would it be okay for me to send this over to you now? I just need to have you confirm the code here in the message thread with in 15 minutes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

OK, but do you have my cell number?  And could you give me advance notice by sending a text proposing a date and time for texting the code?  Otherwise the chances will not be good of me seeing the text with the code before the time expires.  

Official Employee

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222 Messages

Hello! We'd actually want to complete this process privately so we can assist you further. Can you please send a private peer to peer message with your name and address? Once we get a private chat going then we can send the code to you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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