Frequent Visitor
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9 Messages
Verification phone calls from businesses with a number code going directly to voicemail.
With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail is recorded. Some of these calls require a # press so, I am SOL.
Thank you.
XfinityAbby
Official Employee
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346 Messages
25 days ago
Hello @vksiu. Thank you for reaching out on our Community Forum. Everyone is using two-step authentication these days so I understand the frustration of that call going straight to voicemail. Do you have Xfinity mobile service with us? Do you know if you have a spam blocker turned on?
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user_wb1efd
Visitor
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1 Message
16 days ago
I have the same problem with my Xfinity land line. The calls go straight to voicemail and the voice message from the bank only captures the last 2 digits of the 6 digit security code.
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VS23
Regular Visitor
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9 Messages
3 days ago
Hello, this is my xfinity landline as user wb1e has. Would there be any fixes that I can try as I am not using a mobile service. Thank you.
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