djmmcoop's profile

Regular Visitor

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4 Messages

Saturday, November 22nd, 2025 12:36 PM

updated my wifi gatewayi and now my phone has no dial tone

 updated my wifi gatewayi and now my phone has no dial tone.  When i call my hoe phone it goes straight to voicemail.

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Official Employee

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2.4K Messages

17 hours ago

 

djmmcoop I would be reaching out if I were having this issue too. Our team is happy to help. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

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  3. Click the "New message" (pencil and paper) icon.
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  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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