Visitor
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2 Messages
Unable to receive incoming voice calls on my landline
Whenever we receive incoming calls, the phone rings but when we answer, the calling party cannot hear us. They say they cab only hear our phone ringing but no pickup.
Visitor
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2 Messages
Whenever we receive incoming calls, the phone rings but when we answer, the calling party cannot hear us. They say they cab only hear our phone ringing but no pickup.
MikeB39A
Problem Solver
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609 Messages
7 months ago
Hope this helps:
https://www.xfinity.com/support/articles/trouble-receiving-calls
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XfinityDemitrius
Official Employee
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1.4K Messages
7 months ago
Hey @dma723,
Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to assist with any issues you may be experiencing with the Xfinity Voice services.
Would you be able to let me know if you are able to let me know if you are able to make successful outbound calls without issue?
When someone calls you, are they able to successfully leave a voicemail without issue or are they unable to reach the voicemail mailbox?
This information will be tremendously helpful in helping diagnose and troubleshooting the issues with the Xfinity Voice service.
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user_3ab9d2
1 Message
2 months ago
Was this issue resolved? My mother’s phone does the same thing. She can’t answer incoming calls but can call out and anyone that calls her gets the “This person is not available” message.
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