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user_9fxs2y
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Tuesday, July 14th, 2026 12:04 PM

Unable to Cancel Landline after several attempts

I’ve not only chatted, but called Xfinity to cancel my landline. Spent several hours going back and forth before finally being assured it will be taken care of. I even requested an email confirmation of the changes, but the agent said “it will take a few billing cycles.” I waited a few, chatted back in, and was told the same thing. Do I need to file a report to the FTC to get this resolved? Nobody at Xfinity is pushing my request through. I end up in an endless loop of calling in or chatting. 

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3 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

3 hours ago

 

user_9fxs2y Our team is here for you and will be happy to help confirm everything on your account is correct. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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