U

Visitor

 • 

1 Message

Mon, Jul 26, 2021 6:53 PM

Closed

Turn off voicemail

I DO NOT WANT VOICEMAIL!  HOW DO I TURN IT OFF?  I WANT TO USE ONLY THE ANSWERING MACHINE .   THANK YOU 

XfinityMikeB

Official Employee

 • 

448 Messages

6 m ago

Hi there @user_416539, thank you for reaching out! I hope you are having a fantastic day! I know how important it is to turn off your voicemail.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

BruceW

Gold Problem Solver

 • 

23.3K Messages

6 m ago

To send the requested information in a private message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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