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user_3evnx6
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3 Messages

09/29/2026 3:08 PM

Trouble with one phone number

From my landline I can dial anyone’s phone number and get through to them. There is one particular number that I dial and I get a busy signal. That person has checked all of their call blocking settings, etc., and they are clear. Why would I not be able to get through to one particular number? I have reset the modem, done all the Xfinity unplugged, replug, etc.  I have disconnected my phone etc as well. 

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XfinityJeff

Official Employee

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1.3K Messages

8 days ago

Good morning @user_3evnx6, and thanks for visiting us on the community forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with that number, but you have come to the right place for assistance. Is the number you are having issues with able to call you?

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user_3evnx6

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Yes. There are no other issues except calling out on this one number. When I do, I get an immediate busy signal which tells me the call is not getting out of xfinity. In the meantime I’ve replaced the outdated modem as well. This did not solve the problem. 

(edited)

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7 days ago

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XfinityJeff

Official Employee

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1.3K Messages

Thank you for the information @user_3evnx6, we can take a look into this for you. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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user_3evnx6

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2 days ago

I received numerous emails from xfinity asking to confirm my solution in the forum. There is no solution.  This problem has not been resolved. I’ve spent countless hours on the phone, chat line, updating equipment, etc. The person whose number is blocked by an outgoing xfinity switch is an emergency contact. I had no choice but to contact the FCC.

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