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user_aix2el
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2 Messages

Sunday, October 19th, 2025

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Recently had xfinity installed, but have never gotten a dial tone

Yesterday a technician came by and added xfinity internet and telephone service, however I didn't check to make sure the telephone was working. I have not gotten a dial tone since xfinity telephone service was installed. I feel like either he or I missed something during the installation.

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11 hours ago

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XfinityPeterH

Official Employee

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2.3K Messages

18 hours ago

user_aix2el I would be wondering the same if I were in your shoes too. Our team is happy to help. Have you or are you able to confirm that your phone jack is plugged into the back of the modem in Tel 1 location? 

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user_aix2el

Visitor

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2 Messages

Yes, phone is plugged in to one of the two telephone jacks - I have tried both. I have restarted the modem, and neither helped. I did not notice they were numbered, but now that I do I checked and it is in the tel 1 jack.

(edited)

17 hours ago

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XfinityPeterH

Official Employee

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2.3K Messages

 

user_aix2el Ok great. Let's pull up your account and make sure everything is in order. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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16 hours ago

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XfinityQuemekia

Official Employee

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650 Messages

11 hours ago

@user_aix2el Thanks again for reaching out! I'm glad we were able to resolve your concerns by completing the provisioning of your telephone number. Don't hesitate to author a new post with any new questions or concerns in the future. Have a wonderful rest of your day!

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