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user_AER
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Friday, January 19th, 2024

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RE: Land line

I have an operating land line but always get a busy signal when trying to call a 1 (505) xxx-xxxx number.  This number is not busy and I can get through on a Consumer Cellular iphone with no problem.  Why do I get a busy signal each time I try to phone with my xfinity land line?

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1 year ago

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Official Solution

XfinityAmandaB

Official Employee

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2.4K Messages

2 years ago

@user_AER That is a great question. If you can call other numbers from your landline phone number I would think this has to do with a setting on the number you are calling. For example, if you have your home number private the number you are calling may not accept calls from a private number or may have your landline number blocked preventing you from calling using the landline. Is this the only number you have issues calling? 

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XfinityAlyssaA

Official Employee

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2.1K Messages

2 years ago

Good afternoon @user_AER, and thank you for reaching out to our Community Forums with your landline concerns. We are sorry to hear that you get a busy signal when trying to dial a specific number, that's definitely strange. To confirm, do you receive a busy signal when dialing other numbers? Are you having any trouble receiving calls as well? 

 

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user_jmrsl9

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How to block a number from a landline 

1 year ago

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XfinityVianney

Official Employee

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2.4K Messages

Hi, @user_jmrsl9. That is a great question. Depending on what you need, there are a couple of options. 

First, you have the Call Screening feature with Xfinity Voice. This can be done online or by pressing *60 you home phone after you pick up and hear a dial tone. The link provides you step by step instructions if needed. 

Second, if you want to stop spam calls, you can use the Xfinity Voice Spam Blocker controls and settings to set up Call Blocking.

Lastly, to stop Robocalls you can sign up for Nomorobo at no cost. This helps with those pesky robot calls you may get.

Each link provides you a way to deactivate the setting if you change your mind. Hope this helps! 

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1 year ago

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huti

New Poster

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2 Messages

1 year ago

I canceled my land line yesterday. 
when will I start paying my new reduced rate?

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XfinityChristy

Official Employee

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2.2K Messages

 

huti Thank you for reaching out via our Xfinity Forum. Any credits applied to an account due to changes made to the equipment or services will be applied to the statement following the completion date of the change. You will also see the activity on your account when you log in at Xfinty.com or the Xfinity app 72 hours after the change. If you want to review the credit amount to be applied to your account, please send a private message with your full name and address. 
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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