mbmjam's profile



2 Messages

Fri, May 21, 2021 8:17 PM

RE: Incoming calls going straight to Voice Mail

I am having exactly the same problem. And I have never heard of modem provisioning ...

This post was created from this comment on different post


Official Employee


225 Messages

2 m ago

Hello! Thank you for taking part in our community here so that we can help with your voicemail issues. We definitely want to ensure that you are receiving your calls and not having them go straight to voicemail, so we'll make sure to help out with this! We do have the option to provision your modem as this would basically just help refresh the service it is sending out and reactivate things to ensure both your voice services are functioning properly. In the event that doesn't help, we do have some other tools available to get this working!


I do see that you have already sent us a private message here. Thank you for that! In the future, we do ask that you please first wait to be invited to send us a private message before messaging us directly to help avoid violating community guidelines. However, we can still help! Can you please reply back to that same private message thread to Xfinity Support with your full name and address so we can take a deeper look into this for you?

New to the Community?

Start Here