2 Messages

Sunday, May 8th, 2022 6:19 PM


Problems transfering old phone number to a new address

I moved and requested a transfer if my phone number ti my new address. Inside if transferring my number, Xfinity cancelled my service and issue and issued a new phone number . How can I get my phone number back?

Official Employee


543 Messages

1 year ago

Hey @user_ba204a, thank you for reaching out to Xfinity Support on our forums. I can certainly help retrieve your old number and look up the status of the ticket mentioned in your other post. Can you send us a direct message so I can take a look? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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